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Virtual Screening Room FAQ

Gold Coast Arts is proud to present our Virtual Screening Room – a curated selection of interesting and exciting new films, filmmaker Q&As and Cultural Insider conversations that you can watch at home on your computer or tablet or stream to your television.

While each program can be watched from home, the process to watch them may vary, as the streaming options for each film are determined by each films’ distribution company. All programs can be screened online using a laptop or mobile device, but other options such as Roku, ChromeCast or Apple TV may be available. While some distribution companies may have their own Smart TV app, others may use an existing app such as Vimeo; from time to time, certain distribution companies may only support streaming through a browser window (Chrome, Firefox) on a computer, tablet, mobile phone, or other connected device. Details on a few options for how to stream programs from our Virtual Screening Room on your TV—whether a Smart TV app is available or not—are below.

Streaming & Tech Support Links from some of the distributors we partner with:
Criterion Channel FAQ
Distrib Films FAQ
Eventive FAQ
Film Movement FAQ
First Run Features FAQ
Kino Now FAQ
Music Box Films FAQ 
NEON FAQ
Samuel Goldwyn Films FAQ
Vimeo FAQ

HELPFUL TIPS

– You can stream from a variety of devices—smartphone, iPad/tablet, desktop computer, laptop, smart TV, Roku or other stream cast device.
– If you are having problems, restart your device and internet modem and/or router.
– If you are having issues with your WiFi or screen mirroring, use a wired connection if possible to increase internet speed.
– If using WiFi, try to move your device closer to the router.

– If playback is delayed or slow, try pausing the content to allow the buffering to make some progress before clicking play again.

– Make sure you are using the correct username/password to log in on your streaming device (browser or Roku/Apple TV app) (password IS case sensitive) Check whether caps lock is on/off.
– Make sure you’re not in airplane mode on your computer/mobile device.
– If streaming does not work, try another browser (Chrome, Firefox, etc.)
– Make sure the duration of your rental has not expired. An extension of the rental time period may be possible; if needed, reach out to the film distributor’s site or find more details through their FAQ.
– If using Chromecast, make sure the device is connected to the 2.4GHz WiFi network as Chromecast does not work on 5GHz networks.

WATCHING ON YOUR TELEVISION

How to Stream on your TV through an App:
Films purchased through a distributor’s website
– Once you’re purchased your film ticket, check your confirmation to see if an App is available for that distributor.  If so, download the App that corresponds to the film’s distribution company on your Smart TV.
– Log into the App on your Smart TV using the login information entered to purchase the film. Your purchased content should display once these login credentials have been entered.
– Press play, sit back, and enjoy the film!

How to Stream on your TV without an App:
For films and events purchased from distribution companies that do not have an app available, or that Gold Coast makes available for free on Vimeo or youtube, the only way to watch these films/events on a television is to connect your laptop/device directly to an input on your television using HDMI or VGA cables or to “mirror” or “cast” the browser window to your television using a Google Chromecast, Amazon Fire Stick, or mirroring between two Apple devices.  While each household setup is different, here are a few details on these streaming methods:

Connecting your laptop/device directly to your TV using HDMI cables (requires an HDMI cable)
– Connect one end of an HDMI cable to the usb port on your streaming device or computer, then connect the other end to the HDMI port on your TV.
– Switch your TV to the “HDMI” mode by toggling through the “Input” or “Source” options on your remote until you see your computer/device’s display on your TV screen.
– Click play on your computer/device, sit back, and enjoy!

Connect your iPhone, iPad, or Apple computer to your Apple TV through screen mirroring (requires an Apple device and Apple TV):

From an iPhone or iPad:
Connect your iOS device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible Smart TV
– Open your device’s control center, and tap “Screen Mirroring,” then select your Apple TV or AirPlay 2-comptaible Smart TV from the list.
– The image on your device’s screen should immediately appear on your TV’s screen; press play on your device to begin then sit back and enjoy! Please note that the film can only be paused or played using the controls on your device, not the TV itself.

From an Apple computer:
On the Apple computer of your choosing, open System Preferences, and click on “Displays”
– At the bottom of the window, check the box next to “Show mirroring options in the menu bar when available;” once you check the box and save changes, the AirPlay icon should now appear in your computer’s menu bar at the top of your screen.
– Click on the AirPlay icon, select the Apple TV you want to mirror your Mac’s screen to. The image on your device’s screen should immediately appear on your Apple TV’s screen; press play on your device to begin then sit back and enjoy! Please note that the film can only be paused or played using the controls on your device, not the TV itself.

Using Google Chromecast (Requires an installed Google Chromecast device):
– Make sure you’ve started the film in a Google Chromecast browser (on your phone, tablet, or computer), and that your device is connected to the same Wi-Fi network as your TV’s Google Chromecast. Make sure the device is connected to the 2.4GHz WiFi network as Chromecast does not work on 5GHz networks.
– Click on the three dots at the top right of the Chrome window where the film is playing, then click “Cast,” and select the Chromecast device where you want to watch the content.
– If the browser window doesn’t show up on your TV screen automatically, toggle through your TV’s source/input options until you select the input option that corresponds to your plugged-in Chromecast device.
– Press play in the browser of the device that is casting, sit back, and enjoy! Please note that the film can only be paused or played using the controls on your device, not the TV itself. When you’ve finished the film, click “Cast,” then “Stop Casting.”

Using Amazon Fire Stick (Requires an installed Amazon Fire Stick):
Your Amazon Fire Stick can be used two different ways to stream a film from your device to your connected TV:

Using AllCast: Download the AllCast app on both your Fire TV and connected android device to seamlessly stream between the two

Using Silk Browser:
– From the Fire TV main menu, scroll to the left to hover over the search icon, and type “Silk.” Click “Silk” when it appears.
– Scroll down to select the Silk Browser icon, click “Download,” and then “Open”
– You will now have access to the Silk interface; use the pre-installed mouse toggle to navigate web pages, and enter the url of the webpage where the film is currently playing on your computer or device.
– You may be required to log in to the distributor’s website again in the Silk browser; once you’ve finished, press play, sit back, and enjoy!

WATCHING ON A COMPUTER OR TABLET

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers
: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser.
***Internet Explorer is NOT supported.

What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers
: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser. ***Internet Explorer is NOT supported

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.